The Tax Credit helpline is a joke! But I'm not laughing.

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I have already renewed my Tax Credits for this year,in fact I did it a few moths ago. However I still needed to tell them what courses my daughter would be on in the sixth form when she continues her education in September. I realized that I had not got back to them with this info,so on Thursday I tried to call them up to complete the update.

I tried 9 times through out the day but was given a recorded message that they were very busy and to call back. On Friday I called 17 times at various times of the day and guess what? Yes, I got the same message again!.....17 times!.

Today I tried again.....34 times throughout the day.....34 frustrating times...and still got the same message!

As the Inland Revenue has no facility to put you on hold or to allow you to try a different number all you can do is keep on calling.I have a suspicion that even if I continue to call right up until 8pm (when they close!) i still won't get through to these people.

I have decided to document this ridiculous situation on my blog so that when they try to patronize me about my late call when I do eventually manage to get through, i will be able to refer them to this posting to prove that it was not a lack of effort on my part.....more of a lack of service on theirs!.

Update!

After surfing the internet I came upon this info on the money saving expert website:

"Just so you know I've managed to get through this morning i tried the main number at 8am on the dot and still nothing so searched for other numbers and found these. I used the 01384 845032 and got through 1st time!

other numbers also found:

028 9053 8192
01384 845032
01382 711032
01506 478032
01506 521032
0191 644 4032
0191 541 8032"

Good luck to you all hope you all get through!

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