Friday, 3 December 2010

TalkTalk Charge Customers for Mobile Calls to France that they didn't make!


I received my TalkTalk bill the other day and after looking at the amount due for the month I wondered why it seemed to be a lot higher than normal.

After a look at the breakdown of the charges I was surprised to find that on the 15th and 17th November I had made 3 phone-calls to a mobile number in France!. Even stranger was the fact that the mobile number in question was my own!.....with an 0033 prefix.

I am quite sure that if I had been in France for 3 days in November I would have remembered, so I called the Talktalk customer services, and, after several minutes being forced to listen to their awful "Neon Rainbow" jingle, I got to speak to one of their advisers who confirmed that there was indeed a known "glitch" in the system which had routed some calls via France!.

My bill was therefore an extra £12+ more for the month of November,than it should have been, and apparently I will be getting a refund pretty soon.

I suggest that other Talktalk customers check their bills a little closer this month just to make sure that you have not been charged for the same little "extra"!.

To visit the TalkTalk website click HERE.




arshad said...

Hi its really very nice blog,very useful information..Mobiles

Andy said...

many thanks for the comment arshad.It's always good to know people read my ramblings :-).Andy